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For hosts

Learn how to list and manage your property on the Sinistar platform.

Getting started as a host

How to become a Sinistar host

Here's how to get started as a host.

Understanding service fees

Here are the answers to the most frequently asked questions about service fees.

Your Relationship with Sinistar

Learn more about your legal relationship with Sinistar.

How Long Does a Rental with Sinistar Last?

Here’s what you can expect as a host.

Am I Protected Against Damage, Loss, or Theft?

Learn how the damage claim process works.

Obtaining a rental

Understanding rental offers

Find out who receives them, what they are and how they work.

How to respond to rental offers

Here are the steps for accepting or declining a rental offer.

What happens if I ignore a rental offer?

Here's what you can expect.

How to submit a bid for a rental

A quick guide to entering your price and submitting a bid on a rental offer.

How to set the price for your accommodation

Five steps to price for profit.

I have submitted a quote for a rental. When will I hear back?

Generally, the insurer makes a decision 1 to 2 business days after the offer ends.

Understanding your bid's status

Here's what each bid status actually means.

If I submit a bid for a rental, can I later back out?

Backing out is possible, but not risk-free.

Managing your listings

Can I specify a minimum length of stay in my listings?

How to specify a minimum length of stay in my listings.

I can't find the address of my accommodation in the drop-down menu. What should I do?

Here's what to try if you can't find the address of your accommodation while creating a listing.

Understanding reviews

Policyholders rate stays. Here's why it matters.

Can I promote my business in my listings?

How I can promote my business in my listings and what is not allowed.

My listing is approved, but I haven’t received any rental offers. Is this normal?

A few factors affect how often you get offers. Here's what they are.

What are the most important criteria for policyholders when selecting a quote?

Here's an overview of the most common deciding factors when it comes to choosing a temporary home.

What is a furnished and equipped accommodation?

Guests should be able to move in on day one, bringing only their personal belongings.

Preparing for a rental

How to welcome guests

You'll typically only meet guests once, so make that first impression count.

Entry instructions

Explain to guests where to find your accommodation and how to access it.

Cleanliness of the accommodation

Here are tips to meet your guests' expectations when it comes to cleanliness.

How to prepare your accommodation for rental

Get your space guest-ready in three steps.

During a rental

Understanding payments

Here are the answers to the most frequently asked questions about payments.

Extending stays

Here's how extensions work and what to expect as a host.

Cancellations and refunds

Can guests cancel their reservation?

Cancellations are rare, but guests can cancel with cause.

What happens if I need to cancel a rental?

Host cancellations carry consequences. Cancel with caution.

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