Communicating with the host

When you sign your temporary stay agreement with Sinistar, you will receive your host’s contact information by e-mail. This information will be helpful if you need to contact your host for any of the following reasons:

• Questions related to your arrival

• Questions about the accommodation (how certain appliances work, where certain items are located, etc.)

• Emergency or problem related to the dwelling (e.g., equipment breakdown, water damage)

Normally, you have access to the host’s e-mail address and phone number. You can choose either of these methods of communication to reach the host. However, in case of emergency, you should use the phone.

As a courtesy to your host, first try to find answers in the documentation you received:

• Arrival instructions

• Accommodation guide prepared by the host (if you have one)

• Sinistar Help Centre

• Temporary Stay agreement

This way, you will avoid contacting the host unnecessarily. This will help you to maintain a good relationship with them.

Contact your Sinistar agent. They will try to address the issue or direct you to other resources. After hours, call 1-855-717-8878.