Cancelling Your Booking with Sinistar

We understand that sometimes unexpected situations may prevent you from staying at your temporary accommodation. Sinistar aims to make the cancellation process as smooth as possible, while ensuring fairness for hosts and other parties involved.

You may need to cancel a booking if you change your mind or face a serious and unexpected situation. If you’ve already signed the relocation contract, only valid reasons will justify a cancellation.

If you need to cancel your reservation:

1. Contact your Sinistar agent as soon as possible. They will check whether your booking can be cancelled.

2. Optional: You can ask your claims adjuster to notify us, but you remain responsible for ensuring that we received this information. Delays may result in additional charges.