Understanding deductibles and rent

Rent is the amount you would normally pay to the owner of your home (landlord). It is only charged to policyholders who are renters.

Home insurance generally covers additional living expenses in the event of a loss (e.g., temporary accommodation expenses). It does not cover the rent you normally pay for your home. This is why you must continue to pay it in the event of a loss, even if you have to relocate elsewhere.

That said, your landlord cannot charge you rent for an uninhabitable unit. Therefore, the rent has to be paid to your insurer. In your case, Sinistar collects the amount due and remits it to your insurer.

Your rent is calculated on a pro-rata basis according to the number of days of your stay. The specifics of the calculation depends on your insurer's preference.

The deductible is an amount that you have to pay to your insurer in the event of a claim. The exact amount is indicated in your insurance contract.

Your insurer will pay the difference between the amount of your claim and your deductible. Of course, without exceeding the maximum amount of your insurance coverage. For example If your deductible is $500 and your claim is $2,000, you pay $500 and your insurer pays the remaining $1,500.

Your insurer has asked Sinistar to bill you directly for your rent or deductible. The amount you pay to Sinistar is deducted from the invoice sent to your insurer for your temporary accommodation.

If you have any questions about this, contact your claims adjuster (the person who handles your claim with your insurer).

You have to pay your deductible or first month’s rent before you move into your temporary accommodation.

Subsequent rent payments (if any) are billed to you once a month, until the end of your stay. The amount is due as soon as you receive the invoice.

By credit card via PayPal

Simply click the secure payment link provided on your invoice to complete the transaction online.

By Interac transfer

Simply send an Interac transfer to payment@sinistar.com. Use the security answer provided on your invoice.

By cheque

You can mail a cheque made out to Sinistar at this address:

433 Saint-Joseph blvd. East Montreal, Quebec H2J 1J6